Billing questions & inquires

Billing questions & inquires

We do not charge credit cards upon order and we do not store credit card numbers on file.


When you place an order with us, we place an authorization hold for the full amount of the purchase in order to verify availability of funds.  This hold will remain on your card until the order is complete or an appropriate amount of time passes (per your bank's policies).

In accordance with Visa/ Amex etc guidelines, we charge your card as we ship items to you.  With many orders this looks like a traditional transaction.

When your order contains preorder items, which are clearly labeled throughout the purchase cycle, you will definitely see a significant amount of time between the initial purchase and the fulfillment.  This may result in the appearance of a double charge.

Additionally, if your order contains one or more preorder items, you may see more than one charge as we charge your card against the original authorization only as we ship items to you.  At no time should these charges ever exceed the original purchase.

If, after reading the above, you still believe you have been charged in error please submit a billing inquiry.  A representative will research your case and be in touch to resolve within 5 business days.


You may also write to us mentioning order no & your day time phone no to or alternatively you may call us on  011-40575161

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