Peperone Customer Service
Please use the below links to direct you to some of our most commonly asked questions. If you can’t find the answer to your question please use the contact section below.
Peperone deal with all customer service queries via our contact form below or through our email@example.com email address. We endeavour to answer all messages within 24 hours. Please note any messages submitted at the weekend will be answered on the following Monday.
Contact Peperone :
If your question is not answered by the below faqs then please fill in the form below and we will get back to you as soon as possible. Alternatively you can email us at firstname.lastname@example.org.
The item i want to order is not available
If the item you would like is not available follow the help link at the bottom of the products info section. The link will direct you to the products Stock Enquiry form. Once you have completed and submitted the form we will let you know when we restock the item.
I am having problems placing an order
If you are having problems trying to place an order please contact us and we will do our best to resolve the problem.
I have made a mistake with my order
We are unable to make amendments to orders once they have been placed. If you wish to cancel an order please email us at email@example.com. As long your order is still being processed and has not left our warehouse will cancel and refund you in full. If your order has already been shipped then simply return the item/s to us following the instructions in the Return Section and we will process the refund as soon as we take receipt.
Q. Where do you ship to ?
Q. When will my order be shipped ?
Our cut off time for shipping is 11.00am IST for India orders. Any India order placed before this time will generally ship the same day*. Orders placed after 11am on Friday will be processed on the following Monday. All orders require a signature on delivery.
Our cut off time for shipping is 11.00am IST for Rest of the Country. Any order placed before this time will generally ship the next day*. Orders placed after 11am on Friday will be processed on the following Monday. Due to customs requirements such orders may be subject to additional proccessing time. All orders require a signature on delivery.
* Please note that these shipping cut off times are only a guideline and some orders may be subject to minor delays.
How much is shipping ?
COD(Cash on Delivery)
* Please note that this charge is subject to change.
A. As soon as your order has shipped we will send you a shipping confirmation email stating your tracking number so that you can keep an eye on the shipment. If you have not received an email please check your junkmail as it may have been directed there, if not then please contact us.
A. We do not ship to PO boxes. If the shipping address on your order is a PO box your order will be placed on hold and we will contact you to request an alternate shipping address.
Our Guarantee to You - Guarantee of Satisfaction is unconditional. If you find any of Peperone products, don’t perform to your expectations; return your order for replacement. Please refer to your packing slip for detailed instructions on making your return. If the packing slip is unavailable, please mail us containing the following information to - firstname.lastname@example.org
Your name, address, and email address
Your daytime phone number, in case we have questions
A list of product(s) and why you are returning the product(s) (for example: manufacturing defects, etc.)
Please allow a maximum of 14 days for replacement/refund.
NOTE: We're sorry, but we don't credit shipping costs for returned orders.
Damaged & Defective Products
Returned products are inspected by our Quality Assurance Department and replaced if the damage is the result of a manufacturing defects or deviation from factory specifications. Our liability is limited to replacement of defective product. We'll replace your Peperone product with the same style and size or substitute a replacement of comparable value if the style returned is no longer available. If the merchandise received as a substitution for a defective product is unsatisfactory, please note that it must be returned to us for an exchange within 10 days, unused, in the original packaging with the tags and labels intact.
If the problem was caused by reasons other than materials quality or assembly process, the original merchandise is returned to you. We do not replace merchandise.
NOTE: Shipping costs for returned orders shall be borne by us.
Exclusions of warranty
Warranty does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any other party other than Peperone.
We take the security and privacy of your personal information very seriously. We will not trade, sell, or rent your personally identifiable information.
Still have query? We shall be glad to help you, mail your query with your mobile no & name @ :
Peperone - BAGS,SLINGS,WALLETS,GIFTS AND MORE
PEPERONE Fans love us for our colorful,luxuary & functional handbas.The Peperone brand represents a blend of classic colorful luxury with a distinctive new age spirit, offering a design that is known for a distinctive combination of style, color and functionality.Peperone consumers have a strong emotional connection with our colorful & functional offerings. Such long standing reputation & brand recall is part of our everyday mission that inspires us to consistently develop emotional connection with our design & functionality. PEPERONE stands at the forefront of not only bags and accessories but also of fashion. Every month we bring you popular trends from the new collections, product highlights, new looks, special offers and sales with up to 50% off. At PEPERONE, alongside our new collections you can also find our blog with all the latest news about PEPERONE. Choose your favourite design in the most beautiful trend colours and enjoy the perfect shopping experience. You can pay comfortably with debit or credit card,cash on delievery & bank reward points. Quick delivery times are of course a standard part of the online shopping service at PEPERONE. PEPERONE will be happy to keep you informed about all the latest news on our products and brand. When you subscribe to the peperone newsletter, you will receive a RS 500/- voucher for your next purchase in our online shop. If you need help making your selection or have any questions about PEPERONE or the online shop, our Customer Service team would love to hear from you. They will be happy to advise you by e-mail or via our service hotline. We wish you lots of fun shopping online at peperone.in. If you simply can't get enough of us, we'd love you to become a fan on our PEPERONE Facebook page.
PEPERONE - THE OFFICIAL ONLINE SHOP
Bags and accessories made from fine custom made materials make PEPERONE one of the most sought-after fashion brands. The PEPERONE online shop at www.peperone.in showcases the latest collections in popular and trendy looks and finishes including vintage, 2D, 3D, print,mixed materials, snakeskin look, crocodile look, glossy, canvas, cotton, nylon, braided or metallic. PEPERONE has everything bag lovers could wish for. We're sure you'll find your new favourite from our selection of handbags, cross-over bags, short-handled bags, shoulder bags, shoppers and beach bags.